Shipping policy

At Genesis, we're committed to ensuring that our products reach you promptly and in perfect condition. Here's what you need to know about our shipping policy:

  1. Shipping Locations: Currently, we ship only within the United States. We apologize for any inconvenience this may cause, and we appreciate your understanding as we work on expanding our shipping capabilities.

  2. Shipping Providers: We partner with FedEx and the United States Postal Service (USPS) to deliver your orders. Shipping fees are calculated at checkout based on the weight and size of your order, as well as your location.

  3. Processing Time: Our fulfillment center, located in Tucson, Arizona, handles all our orders. We strive to process orders as quickly as possible. Most orders are processed and ready to ship within 24 to 72 hours after you place them. Please note that this processing time does not include weekends or U.S. public holidays.

  4. Delivery Time: Once your order is processed, delivery times will depend on the shipping provider and your location. You will receive a tracking number via email once your order has been shipped, so you can track your package and know exactly when to expect it.

  5. Order Issues: If you encounter any issues with your order, such as damage during transit or a delay in delivery, please contact us immediately at info [at] genesiscosmeceuticals [dot] com or use our website chat feature. We're here to help and ensure you have a positive experience with Genesis.

Please note that our shipping policy may change, and we encourage you to review it periodically for updates. Your continued use of our services following any changes means that you accept and agree to the changes.

Thank you for choosing Genesis, and we look forward to serving your skincare needs!